Support requirements are dealt with based on the conditions mentioned in the service contract with the customer, for both the delivered software and hardware.
The service is carried out by expertly trained employess of our company, if nescessary in the cooperation with an international supplier or device manufacturer.
Our service department is ready to react on the reported customer issue in the shortest period of time after receipt of the issue. Communication with respective employees happens over phone, skype or through a web form (this is addressed by the service contract in detail). Issue resolution is then dependent on the complexity of the issue, the option to use remote access, nescessity to order replacement parts and so on. Employees of our company are available on bussines days from 9am till 3pm.